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Customer & Technical Support

 

Technical Information - A great place to start!

Installation Manuals

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Frequently Asked Questions - More answers can be found here.

Data does not show on the display screen when the display is powered on.


Wait 15-20 minutes for the sensor data to appear on the TPMS display after the first time the system is setup. Leave the TPMS display on until all sensor data appears. After the sensor data is received the first time, subsequent system use should take less time to acquire the sensor information.




The display did not accept the sensor ID code during the pairing procedure.


When programming, immediately press and release the SET button to save the sensor code.




Cannot read tire position data for more than a few seconds.


See TireView™ TPMS Display Normal Scrolling on page 13 of the TireView™ Installation Manual, to pause the automatic scrolling function.




Cannot power Off the TPMS display using the On/Off power slide-switch.


If the display is plugged into an optional constant power source, the power slide-switch on the side will not function. To power Off the TPMS display, unplug the USB power supply and the slide-switch will now operate.




A sensor is not sending data to the TPMS display.


1) Place a working sensor from another tire on the affected valve stem (the sensor will continue to collect data in its original tire position on the display). If the swapped sensor does not read normally, troubleshoot the valve stem. Check for a leaky valve core, debris in the valve stem, or damaged threads. 2) Unscrew the valve core until it starts to release air, then screw it back in slightly to stop the air flow. Check both sensors on the same valve stem again. If the swapped sensor sends data and the original sensor does not, then it may be a sensor issue. Call P.S.I.™ at 210.222.1926 (United States and Canada) or email info@psitireinflation.com or techsupport@psitireinflation.com. 3) If the sensor is not transmitting data to the TPMS display, pair the sensor again to the same tire position. See Automatic Code Learning (option #1) on page 17of the TireView™ Installation Manual.




The TPMS display dropped sensor data for a tire position.


1) If a repeater is installed, check the red LED light on the repeater to make sure that it is operational. 2) An indoor/outdoor thermometer with an external temperature sensor may interfere with the P.S.I.™ TireView™ TPMS. Use a thermometer with a higher frequency of 915 MHz. 3) Atomic clocks can also cause interference with the sensors. 4) If the sensor is over a year old, the battery may be dead. The battery in the sensor cannot be replaced. Contact your P.S.I.™ TireView™ TPMS supplier for replacement.




The TPMS display alarm sounds in the evening when the vehicle is not moving.


Lower outdoor temperatures at night decrease the tire pressure and may drop below the alarm threshold. Turn the display off overnight. As the air temperature rises the next day or driving starts, the tires will also warm up and return to normal parameters. Add air to the tires if needed.




The high pressure alarm will not set below 100 PSI (6.9 BAR).


The high pressure alarm cannot go lower than the low pressure alarm setting. If the tire pressure is below 100 PSI (6.9 BAR), first set the low pressure alarm settings and then set the high pressure alarm settings. See Setting the Sensor Alarms on page 22 of the TireView™ Installation Manual.




The TPMS display alarm was triggered and the tire position and its current pressure and temperature values are flashing.


1) There may be a rapid leak in a tire position. If FAST LEAK shows at bottom of the TPMS display for a tire position, repair the leak. 2) There may be a low sensor battery in a tire position. The upper left battery icon flashes on the TPMS display. Replace the sensor when the battery dies. 3) There may be an overheating tire and HI TEMP shows at the bottom of TPMS display. Stop the vehicle to allow the tire temperature to decrease. 4) Visually inspect the tire for damage or defects. Check the tire pressure as this can affect tire temperature. If necessary, have the tire serviced or replaced. 5) There may be a high or low pressure reading from a tire position. Tire pressures will change over time from environmental conditions. Make sure the tire pressures are correct. Make sure the alarm values are set correctly. See Setting the Sensor Alarms on page 22 of the TireView™ Installation Manual.




The trailer is not being used, but is still showing on the TPMS display.


To remove a trailer from the display, see Connect / Disconnect A Trailer from the TPMS Display on page 27 of the TireView™ Installation Manual.​​​




The tractor is not being used, but is still showing on the TPMS display.


To remove a tractor from the display, see Connect / Disconnect A Trailer from the TPMS Display on page 27 of the TireView™ Installation Manual.​​​




The display still shows a tire position that is no longer in use.


To delete a single sensor code, see Delete a Sensor ID Code on page 19 of the Pressure of the TireView™ Installation Manual.​​​





 

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